I am currently on a line team. My project, in which I was working since 2016, was finished in 2019 and now we are supervising a part of the modules developed in that project. Among other things, I was involved in designing the first version of the mailbox service. This service enables the Federal Employment Agency (BA) customers to send messages from the online portal directly to their service center. In addition, we developed another module that enables customers to receive online notifications and proofs from the BA. It is important to distinguish between notifications and proofs. Notifications are administrative acts, i.e. legally binding. They are currently only provided online as copies with watermarks. Due to the current legal situation, it is not yet possible to deliver these online with binding effect. Proofs are neither administrative acts nor legally binding; they are delivered as originals. No more paper will be sent. However, it must be said that not all documents are yet available as online versions. This, however, this is by far not all we do.
At the moment we are working as a team are to support the online application forms for short-time work allowance and vocational training allowance. A further module that we have also developed during the project is the performance display. It enables the customer to see what the BA has paid out in a certain context, such as unemployment benefit or vocational training allowances, in a certain period of time.